FAQ
Leasing Questions
Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.Why do your prices have ranges?
Our apartment homes are priced individually based on the amenities and features.What is the application fee and is it refundable?
Application fees are $85 per applicant. You may pay these online by credit card, a small fee will apply. You may also apply in person at our office and pay by check or money order. All application fees are nonrefundable.How do I apply?
Applications may be found under the Floorplans tab of our property website, or you can stop in the office for a paper application during business hours.Which utilities do I pay?
Residents are responsible for paying their own gas and electric bills through Ameren and Spire, and will pay for Water, Sewer, and trash in addition to their monthly rent.What is the security deposit?
Security deposits will vary depending on qualifying criteria and start at $300 and can be up to one month's rent. There is also a $300 to $700 credit approval fee.When is my rent payment due? What day of the month am I liable for a late charge?
Rent is always due on the first. A $75 late fee is assessed on the 6th of every month (even Sundays and holidays) and an additional $5 each day thereafter until rent is paid in full.How can I pay my rent?
You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable pet fee for each pet. A monthly pet rent is required per pet. Breed restrictions apply, see our pet policy for more details.Resident Questions
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee $2500 and concessions must be paid back for the months used. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?
Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.How can I refer a friend?
If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.